Trust & Safety

Your trust is the foundation we’re built on

We’re a small, focused firm — and that’s exactly why every safeguard, document, and process matters. Here’s how we keep your money and your data secure.

Capital Safety

Investor capital is segregated in dedicated accounts and never co-mingled with operational funds. Every rupee is traceable to a signed Client Agreement and an audit trail.

Segregated investor account
Direct bank-to-bank transfers
Razorpay (domestic) & PayPal (overseas) for verified rails
No cash transactions

Account Security

Your investor portal is gated by strong authentication, encrypted in transit (TLS), and protected from brute-force and replay attacks.

HTTPS / TLS everywhere
One-time-password verification on sign-in
Auto-logout on inactive sessions
Hashed (never plain-text) credentials at rest

Data Protection

KYC documents, banking information, and personal details are handled with the same diligence we expect for our own. Read our Privacy Policy for the specifics.

Encrypted document storage
Need-to-know access for staff
No data sold to third parties — ever
Right to access & delete on request

Transparency

We disclose what we do, what we don’t do, and the risks — before you invest. Every product structure, fee, and risk is explained in writing.

Signed Client Agreement & Risk Disclosure
Quarterly statements & annual report
Clear fee structure with no hidden costs
Plain-language documentation

Operational Discipline

Disciplined trading, structured rebalancing, and conservative risk management — backed by clear written process, not gut calls.

Documented trade book policies
Multi-signatory approval for outflows
Annual review of all controls
Insurance against operational gaps

Always-on Monitoring

We monitor portal availability, transaction integrity, and anomalous activity continuously. Any irregularity is flagged the same day.

Real-time portal monitoring
Anomaly detection on logins & transactions
Audit logs retained for compliance
Daily backup of investor records

For your awareness

How to spot a scam pretending to be us

We never ask for OTPs, passwords, or screen-share to "verify" your account.
We never request payments to personal UPIs or unverified bank accounts. All inflows go through Razorpay or our published bank account.
We do not guarantee returns through unsolicited WhatsApp / Telegram groups. If someone is doing that under our name, please report it immediately.
Our only investor portal is investor.investment-igst.com. Anything else is not us.
Our official email domain is @investment-igst.com.

Reporting concerns

Saw something off? Tell us.

If you suspect impersonation, fraud, or a security issue, write to us with as much detail as you can. We treat every report seriously and respond promptly.

Email: uday@investment-igst.com with subject line Security/Trust Report

Phone: +91 94298 00001 (Mon–Sat, 10:00–18:00 IST)

Acknowledgement SLA: 1 business day | Resolution target: 7 business days