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FAQs

Frequently Asked Questions

How does Investment IGST operate?

Investment IGST is a private investment firm operating under individual client agreements. Each investor signs a Client Agreement and Risk Disclosure before onboarding, and capital is deployed through a disciplined, back-tested gold & silver trading strategy.

What is the minimum investment?

Both funds start at just ₹100 for domestic (Indian) investors paying via Razorpay, so you can begin small and add to your position over time.

For overseas / NRI investors paying via PayPal, the minimum is 10 USD plus PayPal's transaction commission — the net amount credited to your investor account is after PayPal’s fee and currency-conversion margin. The exact ticket size is reconfirmed in your Client Agreement.

How are returns paid out on the Fix Return Fund?

At the time of investment you choose a tenure between 1 and 3 years, which fixes your annual rate:

1 year → 12% p.a.
2 years → 15% p.a.
3 years → 18% p.a.

NAV grows daily at the locked rate. On the maturity date, your units auto-redeem and the proceeds are credited directly to your registered bank account — no manual withdrawal request needed.

How does the Floating Fund NAV work?

IIGST Floating Fund NAV is updated daily based on the live performance of the underlying gold & silver trading book — historically targeting more than 24% per annum. There is no fixed return — investors participate fully in upside and downside of the trading outcome. The fund has a 1-year lock-in.

Can I withdraw before the lock-in period ends?

The two funds work very differently:

IIGST Fix Return Fund — non-breakable. Once you invest with a chosen tenure (1-3 years), the lock-in cannot be broken. Funds stay invested until the maturity date, at which point your units are auto-redeemed and the proceeds are transferred to your registered bank account.

IIGST Floating Fund — breakable with deduction. Lock-in is 1 year. You can withdraw anytime, but if you exit before 1 year, 20% is deducted from the redeemable amount (running NAV × units). After 1 year, redemption is at the prevailing NAV with no deduction.

What payment methods do you accept?

Domestic (Indian) investors can fund via Razorpay (UPI, NetBanking, IMPS, NEFT, RTGS, Cards) — minimum ₹100.

Overseas / NRI investors can fund via PayPal in supported currencies (USD, GBP, EUR, AED, SGD, AUD, CAD & more) — minimum 10 USD + PayPal commission. Direct bank transfers to our designated account are also accepted.

How do I redeem my investment?

IIGST Fix Return Fund: redemption is fully automatic on the maturity date — no request needed. Your units are auto-redeemed and the maturity proceeds are transferred to your registered bank account (typically within 48 hours of the maturity date).

IIGST Floating Fund: request a withdrawal any time through the investor portal — proceeds are credited within 48 hours. If you exit before the 1-year lock-in matures, 20% is deducted from the redeemable amount; after 1 year, no deduction.

Where can I track my investment?

Through your investor portal at investor.investment-igst.com — live unit price, holdings, transactions, statements, tax documents and downloadable reports are all available there. Daily unit-price updates and quarterly statements give you full visibility on your investment.

How quickly are withdrawals processed?

Once your lock-in is over, withdrawals are processed within 48 hours. Funds are credited to the bank account on file (verified at KYC).

What fees do you charge?

We charge a 30% performance fee — only on profits. If we make you money, we share in the upside (30% of the gain). If we don’t make money in a period, we earn nothing. There is no fixed management fee.

How is my data protected?

All personal and financial data is stored on secured servers, transmitted over HTTPS/TLS, and access is gated by authenticated sessions. We never share investor data with third parties for marketing.

How do I raise a complaint or escalation?

Email uday@investment-igst.com with the subject line "Grievance" and your investor ID. We aim to acknowledge within 1 business day and resolve within 7 business days.

Phone

+91 94298 00001

Mon–Sat · 10:00 to 18:00 IST

Email

uday@investment-igst.com

We typically reply within 1 business day.

Visit

1108, Vihav CBD, Near Bright Day School, Bhayli, Vadodara, Gujarat 391410

By appointment only.

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