Help & Support
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Find answers to common questions, learn how things work, or reach out to us directly. We respond personally — no call-centres.
Frequently Asked
Common questions about funds, returns, payments, and onboarding.
Product Details
Read about our IIGST Fix Return Fund and IIGST Floating Fund in depth.
Investor Portal
Track NAV, holdings, statements, and tax reports.
How to Register
Step-by-step onboarding guide and the KYC documents you’ll need.
Talk to a Human
Direct phone & email — we'll get on a call when needed.
Trust & Safety
How we keep your money and personal data secure.
Disclaimer
Regulatory positioning and important risk notes.
FAQs
Frequently Asked Questions
How does Investment IGST operate?
Investment IGST is a private investment firm operating under individual client agreements. Each investor signs a Client Agreement and Risk Disclosure before onboarding, and capital is deployed through a disciplined, back-tested gold & silver trading strategy.
What is the minimum investment?
Both funds start at just ₹100 for domestic (Indian) investors paying via Razorpay, so you can begin small and add to your position over time.
For overseas / NRI investors paying via PayPal, the minimum is 10 USD plus PayPal's transaction commission — the net amount credited to your investor account is after PayPal’s fee and currency-conversion margin. The exact ticket size is reconfirmed in your Client Agreement.
How are returns paid out on the Fix Return Fund?
The IIGST Fix Return Fund pays 18% per annum — in full — only when held to the 2-year maturity. Payouts can be taken quarterly, annually, or auto-reinvested into the principal (preference captured at onboarding). If you withdraw before maturity, the rate drops to 9% p.a. and 20% of the redeemable amount is deducted as an exit load.
How does the Floating Fund NAV work?
IIGST Floating Fund NAV is updated daily based on the live performance of the underlying gold & silver trading book — historically targeting more than 24% per annum. There is no fixed return — investors participate fully in upside and downside of the trading outcome. The fund has a 1-year lock-in.
Can I withdraw before the lock-in period ends?
Yes — you can withdraw anytime. However, exiting before the lock-in matures triggers a 20% deduction from the redeemable amount, and (for the Fix Return Fund) a lower return rate:
• IIGST Fix Return Fund — 2-year lock-in
— At maturity (after 2 years): you receive the full 18% p.a. with no deduction.
— Before maturity: your return drops to 9% p.a. and a 20% deduction is applied to the redeemable amount.
• IIGST Floating Fund — 1-year lock-in
— At/after maturity: redemption at the prevailing NAV with no deduction.
— Before maturity: a 20% deduction is applied to the redeemable amount (running NAV × units).
What payment methods do you accept?
Domestic (Indian) investors can fund via Razorpay (UPI, NetBanking, IMPS, NEFT, RTGS, Cards) — minimum ₹100.
Overseas / NRI investors can fund via PayPal in supported currencies (USD, GBP, EUR, AED, SGD, AUD, CAD & more) — minimum 10 USD + PayPal commission. Direct bank transfers to our designated account are also accepted.
How do I redeem my investment?
You can request a withdrawal any time through the investor portal — proceeds are credited within 48 hours after the lock-in matures. Early withdrawal is allowed too: if you exit before the lock-in matures (2 years for Fix Return, 1 year for Floating), 20% is deducted from the redeemable amount, and for the Fix Return Fund the return rate drops to 9% p.a. (instead of 18%).
Where can I track my investment?
Through your investor portal at investor.investment-igst.com — live unit price, holdings, transactions, statements, tax documents and downloadable reports are all available there. Daily unit-price updates and quarterly statements give you full visibility on your investment.
How quickly are withdrawals processed?
Once your lock-in is over, withdrawals are processed within 48 hours. Funds are credited to the bank account on file (verified at KYC).
What fees do you charge?
We charge a 30% performance fee — only on profits. If we make you money, we share in the upside (30% of the gain). If we don’t make money in a period, we earn nothing. There is no fixed management fee.
How is my data protected?
All personal and financial data is stored on secured servers, transmitted over HTTPS/TLS, and access is gated by authenticated sessions. We never share investor data with third parties for marketing.
How do I raise a complaint or escalation?
Email uday@investment-igst.com with the subject line "Grievance" and your investor ID. We aim to acknowledge within 1 business day and resolve within 7 business days.
Visit
A303, Vihav Elinor, Behind Narayan Garden, New Alkapuri, Vadodara, Gujarat - 390023
By appointment only.