Help & Support
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Find answers to common questions, learn how things work, or reach out to us directly. We respond personally — no call-centres.
Frequently Asked
Common questions about funds, returns, payments, and onboarding.
Product Details
Read about our IIGST Fix Return Fund and IIGST Floating Fund in depth.
Investor Portal
Track NAV, holdings, statements, and tax reports.
How to Register
Step-by-step onboarding guide and the KYC documents you’ll need.
Talk to a Human
Direct phone & email — we'll get on a call when needed.
Trust & Safety
How we keep your money and personal data secure.
Disclaimer
Regulatory positioning and important risk notes.
FAQs
Frequently Asked Questions
How does Investment IGST operate?
Investment IGST is a private investment firm operating under individual client agreements. Each investor signs a Client Agreement and Risk Disclosure before onboarding, and capital is deployed through a disciplined, back-tested gold & silver trading strategy.
What is the minimum investment?
Both funds start at just ₹100 for domestic (Indian) investors paying via Razorpay, so you can begin small and add to your position over time.
For overseas / NRI investors paying via PayPal, the minimum is 10 USD plus PayPal's transaction commission — the net amount credited to your investor account is after PayPal’s fee and currency-conversion margin. The exact ticket size is reconfirmed in your Client Agreement.
How are returns paid out on the Fix Return Fund?
At the time of investment you choose a tenure between 1 and 3 years, which fixes your annual rate:
• 1 year → 12% p.a.
• 2 years → 15% p.a.
• 3 years → 18% p.a.
NAV grows daily at the locked rate. On the maturity date, your units auto-redeem and the proceeds are credited directly to your registered bank account — no manual withdrawal request needed.
How does the Floating Fund NAV work?
IIGST Floating Fund NAV is updated daily based on the live performance of the underlying gold & silver trading book — historically targeting more than 24% per annum. There is no fixed return — investors participate fully in upside and downside of the trading outcome. The fund has a 1-year lock-in.
Can I withdraw before the lock-in period ends?
The two funds work very differently:
• IIGST Fix Return Fund — non-breakable. Once you invest with a chosen tenure (1-3 years), the lock-in cannot be broken. Funds stay invested until the maturity date, at which point your units are auto-redeemed and the proceeds are transferred to your registered bank account.
• IIGST Floating Fund — breakable with deduction. Lock-in is 1 year. You can withdraw anytime, but if you exit before 1 year, 20% is deducted from the redeemable amount (running NAV × units). After 1 year, redemption is at the prevailing NAV with no deduction.
What payment methods do you accept?
Domestic (Indian) investors can fund via Razorpay (UPI, NetBanking, IMPS, NEFT, RTGS, Cards) — minimum ₹100.
Overseas / NRI investors can fund via PayPal in supported currencies (USD, GBP, EUR, AED, SGD, AUD, CAD & more) — minimum 10 USD + PayPal commission. Direct bank transfers to our designated account are also accepted.
How do I redeem my investment?
IIGST Fix Return Fund: redemption is fully automatic on the maturity date — no request needed. Your units are auto-redeemed and the maturity proceeds are transferred to your registered bank account (typically within 48 hours of the maturity date).
IIGST Floating Fund: request a withdrawal any time through the investor portal — proceeds are credited within 48 hours. If you exit before the 1-year lock-in matures, 20% is deducted from the redeemable amount; after 1 year, no deduction.
Where can I track my investment?
Through your investor portal at investor.investment-igst.com — live unit price, holdings, transactions, statements, tax documents and downloadable reports are all available there. Daily unit-price updates and quarterly statements give you full visibility on your investment.
How quickly are withdrawals processed?
Once your lock-in is over, withdrawals are processed within 48 hours. Funds are credited to the bank account on file (verified at KYC).
What fees do you charge?
We charge a 30% performance fee — only on profits. If we make you money, we share in the upside (30% of the gain). If we don’t make money in a period, we earn nothing. There is no fixed management fee.
How is my data protected?
All personal and financial data is stored on secured servers, transmitted over HTTPS/TLS, and access is gated by authenticated sessions. We never share investor data with third parties for marketing.
How do I raise a complaint or escalation?
Email uday@investment-igst.com with the subject line "Grievance" and your investor ID. We aim to acknowledge within 1 business day and resolve within 7 business days.
Visit
1108, Vihav CBD, Near Bright Day School, Bhayli, Vadodara, Gujarat 391410
By appointment only.